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Orders are usually shipped within 3–5 business days, depending on your location. During holidays or sales, shipping may take a little longer due to high demand.

If no one is available at the time of delivery, don’t worry—a re-delivery will be arranged. Please make sure your address and phone number are correct to avoid delays.

At the moment, we only deliver within Egypt. International shipping options will be announced in the future.

We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.

Refunds are processed after we receive and inspect the returned item. Please note that shipping fees are non-refundable, and payment processing fees (2–5%) may be deducted by banks.

Yes! Exchanges are accepted within 14 days, depending on product availability. To request an exchange, email us at Order@sweetnshower.com with your order details. Shipping fees for the new item will apply.

We’re very sorry! Please contact us within 48 hours of delivery at Order@sweetnshower.com, including your order number and photos of the issue. We’ll arrange a free replacement right away.

Yes. It’s made with a balanced mix of natural oils that cleanse while keeping the skin barrier calm and hydrated.

Yes. But follow with our Foam Cleanser as step two to avoid clogged pores.

Oil cleansers remove heavy makeup, SPF, and sebum more effectively. The formula is eye-safe and removes makeup without burning, while micellar water is better for light cleansing and may be not eye-safe.

All skin types, especially dry, sensitive, or dehydrated.

Both—it hydrates like a toner but nourishes like an essence.

AHAs are acids that exfoliate dead skin cells. We use lactic acid, a gentle AHA, for smooth and bright skin.

Lactic acid is gentler, penetrates slower, and hydrates—ideal for sensitive skin.

It’s thick and buttery, prevents cuts, hydrates, and soothes—unlike drying foams.

It’s richer, whipped, and locks in hydration all day—lotion fades fast.